Frequently Asked Questions
Get the answers you need about our service process, pricing, and how we work to support your business effectively.
Do you really never charge hourly rates?
Correct — we only use flat-rate pricing so you always know your cost upfront.
Do flat rates mean lower quality service?
Not at all — our pricing model is designed to improve transparency while maintaining top-level service and response times.
What if I only need IT help once in a while?
We offer à la carte services as well as ongoing agreements.
What happens if the job takes longer than expected?
The flat rate stays the same. No surprise add-ons or hourly charges.